The Velvetiser is a machine that makes hot and cold barista-grade drinking chocolate. It melds real chocolate and milk together even at chilled temperatures, delivering hot and cold drinking chocolate at the touch of a button.  

The Velvetiser is engineered to deliver velvet-smooth results and satisfying cacao depth in every sip. Unlike instant drinking chocolate, Velvetiser single-serves are made with real high-cacao chocolate. The Velvetiser’s unique vortex-effect melds this chocolate with milk, delivering a velvet-smooth mouthfeel and the happiness only real chocolate can deliver. 

The all-NEW Velvetiser melds real chocolate and milk using a unique vortex-effect. The whisk spins to create a vortex while its petals cut through the liquid to form ultra-fine passages of air. Shaped to act as barrier to flow, InnerPod ridges condense these air passages, aid the melding process and stabilise the vortex driven by the whisk. Towards the end, the whisk slows to minimise turbulence. The result? A velvet-smooth finish and unrivalled chocolate crema.

 Engineered to work in harmony with our hot and cold drinking chocolate recipes, the Velvetiser’s thermodynamic programming has two settings: one for hot chocolate, one for cold. Its hot chocolate setting melds real chocolate flakes at approximately 68 – 70 degrees Celsius, the optimum melting point for chocolate. Its cold chocolate setting is uniquely calibrated to pulse at the beginning, gently melding finely milled real chocolate with pre-chilled milk.    

How to use a Vevetiser to make hot drinking chocolate – watch the full video guide here or follow the step-by-step instructions below:
1. Place the whisk inside the Velvetiser. Always place the whisk before adding milk or drinking chocolate. 
2. Pour 220ml pre-chilled milk or dairy alternative into your Velvetiser, up to the max indicator line. 
3. Take your single-serve of hot drinking chocolate, shake well, then pour evenly into the Velvetiser.  Close the lid.
4. Turn the dial right, press it down and let the Velvetiser work its magic. 
5. Pour into your Podcup™ and enjoy.

How to use a Velvetiser to make cold drinking chocolate – watch the full video guide here or follow the step-by-step instructions below:
1. Place the whisk inside the Velvetiser. Always place the whisk before adding milk or drinking chocolate.  
2. Pour 220ml pre-chilled milk or dairy alternative into your Velvetiser, up to the max indicator line.
3. Take your single-serve of cold drinking chocolate, shake well, then pour evenly into the Velvetiser. Close the lid.
4. Turn the dial left, press it down and let the Velvetiser work its magic.
5. Pour into your Podglass™ – sized to accommodate ice. 

For the perfect serve, we recommend the use of semi-skimmed pasteurised milk or barista-grade dairy alternative, provided it’s pre-chilled, smooth and non-textured. You can even use water, either on its own or mixed 50/50 with milk.  

To make hot drinking chocolate, the Velvetiser melds our real chocolate flakes at approximately 68 – 70 degrees Celsius, the optimum melting point for chocolate. To make cold drinking chocolate, it pulses to gently meld our finely milled real chocolate with pre-chilled milk. Both cycles take just a couple of minutes to complete, depending on the temperature of the milk used.  

It’s best to leave the grating to us. Our hot and cold drinking chocolate recipes are precisely measured, at a precise consistency, to work in harmony with Velvetiser: real chocolate flakes for hot, finely milled real chocolate for cold. Our chocolatiers refined these recipes through years of obsessive tasting and measuring. 

Unevenly grated chocolate or instant hot chocolate can meld inconsistently, compromising the texture of your drinking chocolate. Worse still, unregulated pieces of chocolate can create heat pockets that strain the motor or even decouple the magnet of the whisk, risking damage to your Velvetiser. 
  
If you're wondering: can you use hot chocolate powder in a Velvetiser? The answer is, we wouldn’t recommend it. The Velvetiser is calibrated to meld our hot recipes at the optimum melting point for real chocolate. Instant hot chocolate powder is not designed to work with the Velvetiser’s vortex-effect or thermodynamic programming.
 
Just like our hot recipes, our cold drinking chocolate is made with real finely milled chocolate. This is what gives our cold recipes that incomparable creaminess and cacao depth. This finely milled consistency works in harmony with the Velvetiser’s vortex-effect – generated by patented InnerPod ridges and a custom-designed whisk – for barista-grade, velvet-smooth results. Precisely portioned for optimum cacao depth, cold drinking chocolate is carefully curated with ingredients that shine even when served cold. 
 
For best results, explore our library of hot and cold single-serves made with real, high-cacao chocolate – each perfectly portioned to create that perfect serve.

At your nearest Hotel Chocolat or online here. We have an ever-expanding library of hot and cold drinking chocolate to explore, including a selection of mocha lattes. Find your favourites and discover new and limited-edition creations as they land. You can even set up a flexible drinking chocolate subscription with us to keep you stocked up and topped up with your favourite recipes.  

While you can’t make an ordinary coffee, you can go one better with our range of mocha lattes. Made to work in harmony with the Velvetiser, they deliver the same velvet-smooth results as our drinking chocolate, with a mellow coffee finish.   Making a barista-grade mocha latte is just as easy as creating drinking chocolate. Simply pour 220ml of milk or dairy alternative into the Velvetiser up to the max indicator line. Take your mocha latte single-serve, shake well, then add in. Close the lid, turn the dial right, press it down and let the Velvetiser work its magic. 

Yes, your Podcup and Podglass are safe to clean in your dishwasher. They’re also safe for use in your microwave and freezer – just avoid extreme changes in temperature to keep them in tip-top condition. 

The Velvetiser has been programmed to meld hot drinking chocolate and mocha lattes at approximately 68 – 70 degrees Celsius (around 158 degrees Fahrenheit). This is the optimum melting point for chocolate, as excess heat can flatten or burn chocolate’s rich, creamy notes. A simple tip if you prefer yours hotter is to fill your Podcup with boiling water and empty it before pouring in your hot drinking chocolate or mocha latte.  

Watch our step-by-step video guide on how to clean a Velvetiser, or follow the instructions below. New to the Velvetiser? Watch this video guide on how to clean yours for the first time.

1. Unplug the Velvetiser from the outlet and allow to cool before manual cleaning. Once cooled, remove the Velvetiser from its power base.
  2. Rinse the inside of the Velvetiser with cold water and wipe with a soft sponge or cloth and a drop of dishwashing soap.
3. Wash the lid and whisk in warm soapy water with a soft cloth to avoid damage to surfaces. 
  4. Wipe the Velvetiser’s handle with a soft damp cloth. Do not use harsh detergents, bleach or abrasive cleansers. Dry before putting away or in storage and keep away from prolonged exposure to heat sources. 

Do not immerse the Velvetiser or its power base in liquid. The Velvetiser and its components – including whisk and lid – are not dishwasher safe. 

In the unlikely event that you experience a problem with your Velvetiser, we recommend following our online troubleshooting guide. If the problem persists, contact our customer service team who will be happy to help:

Email help@hotelchocolat.com or call us on us 03444 932323. If you’ve purchased the Velvetiser from an alternative retailer, please contact the retailer directly. 
  
When contacting our customer care team, please have your model number and serial number (SN) – found on the base of your Velvetiser – and proof of purchase ready. If you’re emailing us, please be sure to include the model number, serial number (SN) and the colour of your model in your message. Your original receipt/order confirmation acts as your guarantee, so make sure you keep it safe.

You are of course welcome to exchange or return your Velvetiser to any of our UK stores, provided it is unused and you have proof of purchase within 30 days. Alternatively, contact us at the email address or number listed above to arrange a return by post. Please note: the drinking chocolate selection box that comes with your Velvetiser must be included – your return cannot be processed without it.
 
Please be advised that use of the Velvetiser must be within the limits of and in-line with the instructions for use, which you will have received when purchasing the product. Any other usage shall not be covered by the Velvetiser’s 2-year guarantee.
  
If we can't repair your Velvetiser, we'll replace it with the same model, or a model with an equivalent specification. In a small number of cases this may be a manufacturer-approved refurbished or a remanufactured unit. If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value refunded on a Hotel Chocolat gift card. The maximum refund will be the price you paid. Regardless, we'll always do our best to make sure you're satisfied with the outcome. 
 
If you have already spoken to our team and been advised to responsibly dispose of a faulty Velvetiser, you can do this for free at your local recycling centre. Please do not dispose of the Velvetiser in usual household refuse.
 
All other rights as a purchaser of the product provided by EU and national laws remain untouched.
  
What your guarantee doesn't cover:  
• Accidental damage – for example, if the Velvetiser has been dropped or submerged in water. You may find that this type of damage is covered by your household contents insurance policy.   
• Repair costs caused by external factors such as fire, theft, and weather (including flood or lightning damage). 
• Failure to use in accordance with the Velvetiser’s instructions for use manual.
• Failure as a result of using ingredients in the Velvetiser which have not been recommended by Hotel Chocolat, or which don’t have the equivalent quality or specification as products recommended by Hotel Chocolat.
• Failure due to an incorrect or abnormal electrical supply or signal lead connection. 
• Cosmetic damage such as scratches, dents, unusual corrosion or colour, where the function of the product is unaffected. 
• Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item. 
• Independent servicing, inspection or cleaning of the product, and failure to follow the Velvetiser’s instructions for use manual.
• Deliberate damage or neglect of the product. 
• Product modification.

Important information: 
Hotel Chocolat’s Happiness Guarantee doesn’t apply to the Velvetiser. The Hotel Chocolat Happiness Guarantee provides rights separate to any rights provided by EU or national laws. You have the right to choose whether to claim service under the Hotel Chocolat Happiness Guarantee or under consumer statutory rights, which are unaffected by this guarantee. 

After using your Velvetiser to make hot drinking chocolate, you may notice some residue at the base of the InnerPod. This should rinse away easily and is a normal result of the high cacao content in our drinking chocolate. With cold drinking chocolate, you might see some finely milled real chocolate left in the InnerPod. Again, this is to be expected and will wash off with a quick clean. To avoid lumps, give your single-serve sachets a good shake before pouring, and aim for even distribution rather than tipping the contents into one spot. 

On a Velvetiser that’s well-loved and frequently used, you may also notice some dark smudges collecting at the base of the whisk. These are a natural result of the high cacao content in our drinking chocolate — a build-up of chocolate solids and milk that’s easily cleaned with warm, soapy water and a soft cloth. 

If you’re making consecutive drinks, rinse the inside of the Velvetisereach time with cold water between uses. This resets the Velvetiser’s temperature thermostat. If your Velvetiser still has trouble powering, unplug it from the outlet and check the whisk for chocolate residue. If any chocolate is caught beneath the whisk, gently wash with warm soapy water and a soft cloth. Always insert the whisk first, then add milk, then follow with Hotel Chocolat drinking chocolate. 
 
If the problem persists, contact our customer service team who will be happy to help: help@hotelchocolat.com. 

If the Velvetiser is unusually noisy while in operation, the whisk may be stuck in position. Watch this video guide for assistance or follow the instructions below. If the whisk is not spinning, press the dial down to stop the Velvetiser – if you’re unsure how, you can watch this quick watch this quick video guide on how to stop it here. Unplug the Velvetiser from the outlet, remove the lid and move the whisk back and forth gently. Replace the lid, plug the Velvetiser back in and press the dial again. 

If the whisk is still not rotating, unplug the Velvetiser from the outlet and check the whisk for chocolate residue. If any chocolate is caught beneath the whisk, gently wash with warm soapy water and a soft cloth. Always insert the whisk first, then add milk, then follow with Hotel Chocolat drinking chocolate.
 
If the problem persists, contact our customer service team who will be happy to help: help@hotelchocolat.com. 

Replacement whisks, bases and lids for the Velvetiser are available to purchase from our Brand Centre. Contact them here and they’ll arrange to have your replacement part(s) sent to you directly. 

If the Velvetiser’s dial flashes yellow, it’s likely one of three things: the whisk hasn’t been inserted, there’s not enough milk in the InnerPod, or the whisk has decoupled. This step-by-step video guide shows examples of the warning light and how to fix it. 

First, press the dial down to stop the Velvetiser (if you’re unsure how, you can watch this quick video on how to stop it here), then unplug it from the outlet. Remove the lid and move the whisk back and forth gently. If the whisk still does not rotate, check it for any chocolate residue. If needed, gently clean with warm soapy water and a soft cloth. Always insert the whisk first, then add milk, then follow with Hotel Chocolat drinking chocolate.    If the problem persists, contact our customer service team who will be happy to help: help@hotelchocolat.com. 

If you notice a problem, press the dial to stop the Velvetiser. Always ensure the Velvetiser has cooled and is switched off at the outlet before handling the whisk or body. If you’ve tried troubleshooting and the issue persists, contact our customer service team who will be happy to help: help@hotelchocolat.com.  

The Velvetiser’s handle is crafted from sustainably sourced stained ash wood – a natural material that may develop signs of wear over time. To care for it, simply wipe with a soft damp cloth. Do not use harsh detergents, bleach or abrasive cleansers. Dry before putting away or in storage and keep away from prolonged exposure to heat sources. 

21cm – a little taller than the average kettle. 

The Velvetiser cannot be used outside of the country it has been specifically designed for. Refer to the instruction manual included with your Velvetiser. 

Volts 220V-240V
Hertz 50/60Hz
Watts 500W 

Your full parts and labour guarantee lasts for 2 years from date of purchase. You don't need to do anything to activate this guarantee – your original receipt/order confirmation acts as your guarantee, so make sure you keep it safe. To see our full terms and conditions, click here.

In the unlikely event that you experience a problem with your Velvetiser® we recommend following our online troubleshooting guide. You can find this here. If the problem persists, contact our customer service team who will be happy to help:

Email: help@hotelchocolat.com or call us on us 03444 932323. If you’ve purchased the Velvetiser from an alternative retailer, please contact the retailer directly.

When contacting our customer service team, please have your model number and serial number (SN) – found on the base of your Velvetiser – and proof of purchase ready. If you’re emailing us, please be sure to include the model number, serial number (SN) and the colour of your model in your message. Your original receipt/order confirmation acts as your guarantee, so make sure you keep it safe.

Please be advised that use of the Velvetiser must be within the limits of and in-line with the instructions for use, which you will have received when purchasing the product. Any other usage shall not be covered by the Velvetiser’s 2-year guarantee.

If we can't repair your Velvetiser, we'll replace it with the same model, or a model with an equivalent specification. In a small number of cases this may be a manufacturer-approved refurbished or a remanufactured unit. If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value refunded on a Hotel Chocolat gift card. The maximum refund will be the price you paid. Regardless, we'll always do our best to make sure you're satisfied with the outcome.

All other rights as a purchaser of the product provided by EU and national laws remain untouched.

• Accidental damage – for example, if the Velvetiser has been dropped or submerged in water. You may find that this type of damage is covered by your household contents insurance policy.
• Repair costs caused by external factors such as fire, theft, and weather (including flood or lightning damage).
• Failure to use in accordance with the Velvetiser’s instructions for use manual.
• Failure as a result of using ingredients in the Velvetiser which have not been recommended by Hotel Chocolat, or which don’t have the equivalent quality or specification as products recommended by Hotel Chocolat.
• Failure due to an incorrect or abnormal electrical supply or signal lead connection.
• Cosmetic damage such as scratches, dents, unusual corrosion or colour, where the function of the product is unaffected.
• Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
• Independent servicing, inspection or cleaning of the product, and failure to follow the Velvetiser’s instructions for use manual.
• Deliberate damage or neglect of the product.
• Product modification.

Hotel Chocolat’s Happiness Guarantee doesn’t apply to the Velvetiser. The Hotel Chocolat Happiness Guarantee provides rights separate to any rights provided by EU or national laws. You have the right to choose whether to claim service under the Hotel Chocolat Happiness Guarantee or under consumer statutory rights, which are unaffected by this guarantee.