Delivery

Delivery Charges and Timings

We always want your items to arrive in perfect condition, which is why we take enormous care in the design of our packaging and devote so much attention to the delivery of your order.

Delivery Option	Item Qty	Cost	Details
UK Standard Delivery	1 item 2 or more	£3.95 £4.95	Order by 18:00 GMT and we'll deliver your order in 3-5 working days. You can also order items for delivery by a nominated date using the 'Standard to arrive by' option at checkout. Please note an extra day is required for deliveries to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.
UK Nominated & Next Day	1 item 2 or more	£4.95 £5.95	Order by 18:00 GMT for Next Day Delivery or for delivery on the nominated date of your choosing (excluding Sundays and Bank Holidays). The option of Nominated Day AM delivery is also available and additional charges apply (1 item £6.95, 2 or more items £8.95). Please note UK Nominated & Next Day delivery is unavailable to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.
UK Saturday Delivery	1 item 2 or more	£4.95 £5.95	Order by 18:00 GMT on Friday for Saturday delivery (excluding Bank Holiday Friday). Please note Saturday Delivery is unavailable to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.
UK FREE Click & Collect*	Any	FREE	This service is free if all items in your order are available from store stock. If any items are not available from store stock we will send the items from our warehouse, which will incur a charge.
UK Click & Collect*	1 item 2 or more	£3.95 £4.95	If the item you are ordering for Click & Collect is NOT available from store stock, we will send the item from our warehouse. This standard service incurs a charge and your item(s) won’t be available for immediate collection. Please see the Click & Collect table below for timings. In these circumstances, Standard (1 item £3.95, 2 or more items £4.95), Nominated & Next Day (1 item £4.95, 2 or more items £5.95) and Saturday (1 item £4.95, 2 or more items £5.95) services are available.
Denmark Standard Delivery	1 item 2 or more	£3.95 £4.95	Order by 18:00 GMT and we'll deliver in 3-8 working days.
Europe Standard Delivery	1 item 2 or more	£7.95 £9.95	Order by 18:00 GMT and we'll deliver in 3-8 working days.
Rest of World Standard Delivery	1 item 2 or more	£14.95 £16.95	Order by 15:00 GMT and we'll deliver in 5-8 working days.
WHOOSH Instant Gift By Text	1 item 2 or more	£3.95 £4.95	Deliver a gift to their smartphone within minutes. Read More.

*Items available and in stock in store can be collected within 2 hours of the order being placed. Please note that FREE Click & Collect is not available for station store collection or sale items.

Hotel Chocolat Subscriptions

Subscription Type	Item Qty	Cost	Details
Monthly	1	£3.95	Please note that all Monthly Tasting boxes are despatched weekly, and can take up to 5 working days to arrive.

Click & Collect

Click & Collect orders coming from our warehouse will be available from the following timings:

Order before 18:00 UK time	Available for collection from midday
Monday	Monday
Tuesday	Tuesday
Wedsnesday	Wednesday
Thursday	Thursday
Friday	Friday
Saturday
Sunday

Additional Information

International Delivery Exceptions

Whilst most of our products can be sent overseas, occasionally there are a few exceptions whereby local customs restrictions are in place. Typically this will affect products containing alcohol or liquids. Also, some seasonal items that may contain small explosives are excluded from delivery outside of the UK (don’t panic, the small explosives are only included in our festive crackers!). If appropriate, we will make you aware of any international delivery restrictions when you proceed through the checkout.

Delivery Instructions

At the time of ordering you can also provide us with a contact telephone number and delivery instructions that may help our carrier once your order has been despatched. Typically, this could include leaving an order with a neighbor or perhaps in a safe place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes. Also, any Delivery Instruction you give will not be read by our team prior to your order being despatched, and should only be intended to aid our carrier once they are in receipt of your order.

Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).

Delivering to BFPO addresses

We will make every effort to deliver your order to any given BFPO address.

The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.

When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based.

Packing Your Order

Gift Box orders: Every gift box / hamper will be delivered in our protective, specially printed packaging to ensure it arrives in the best possible condition. Our gift boxes / hampers are made to order by our dedicated team, and may take slightly longer to prepare during our peak trading times. Whilst we will make every effort to despatch all gift boxes/hampers when requested, we cannot guarantee Next Day Delivery if ordered after 14:00, or if the quantity is over fifteen. For Corporate gift box/hamper enquiries please contact the corporate team on 03444 93 10 10.

We make every effort to ensure your order arrives in perfect condition. This may include the use of Ecoflo; a unique packing material designed to protect your goods whilst in transit. Afterwards, you can re-use, compost or recycle it in accordance with current environmental regulations.

Tracking Your Order

To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help.

Adverse Weather Conditions

We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.