UK Delivery
UK Delivery

Important Royal Mail Update

Every single parcel and letter is important to us. All Royal Mail sites across the UK, our people are working hard to deliver the most comprehensive service we can to all our customers in challenging circumstances.

Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by unavoidable staff absences due to COVID and coronavirus-related safety measures we have put in place in local mail centres and delivery offices to keep our people and customers safe. In common with most organisations, we have a number of employees who are self-isolating in line with official regulations. This has a direct impact on our staffing levels. We are working hard to deliver as normal service as we can, drawing in extra resource where possible. We always work hard to get back to providing a normal service as quickly as possible.

We always endeavour to keep our customers updated on any changes to our services. We have a dedicated section on our website Throughout this crisis, every decision we make puts the health of our people and customers first. We were the first UK company to put in place social-distancing measures in relation to parcel delivery. We pioneered contact-free delivery and standard ways of working have been revised to ensure that social distancing in our operation at all times. We update our service update page listing with areas which may experience service disruption due to Covid-19 resourcing issues. The areas affected can be found at

UK Standard Delivery

1 x Item = £3.95
2 or more items = £4.95*
*all items delivered to 1 address.

Order by 18:00 GMT and we'll deliver your order within 3-5 days. Please note an extra day is required for deliveries to Northern Ireland and remote parts of the UK such as the Highlands and Islands.

Next Day Delivery

1 x Item = £4.95
2 or more items = £5.95*
*all items delivered to 1 address.

Order by 18:00 GMT for Next Day Delivery within 1 working day. The option of Next Day AM delivery is also available and additional charges apply (1 item £6.95, 2 or more items £8.95). Order by 15:00 GMT for Next Day AM delivery. Please note UK Next Day Delivery is unavailable as an extra day is required for deliveries to Northern Ireland and remote parts of the UK such as the Highlands and Islands.

UK Saturday Delivery

1 x Item = £4.95
2 or more items = £5.95*
*all items delivered to 1 address.

Order by 18:00 GMT on Friday for Saturday delivery (excluding Bank Holiday Friday). Please note Saturday Delivery is unavailable to Northern Ireland and remote parts of the UK such as the Highlands and Islands.

UK Click and Collect
UK Click and Collect
Items From Store Stock


We’ll prepare your order for you as quickly as possible. For items not currently in stock at your chosen location, we’ll send your order directly from our warehouse instead, and will let you know when it’s ready for collection. That’s just 95p per order for the peace of mind and convenience of having your items delivered and ready for you to pick up, with no need to wait in at home.

*Items available from store stock can be collected within 2 hours of the order being placed. Please note that sale items are excluded from Click and Collect.

Items Delivered To Store For Collection - Next Day Delivery

UK Delivery Charges apply

If the item(s) you are ordering for Click & Collect are NOT available from store stock, we can deliver your order to your preferred store location from our warehouse for you to collect.

Our UK Nominated & Next Delivery option is available for this service and will incur the same delivery charges as if you were sending to any UK delivery address.

UK Delivery
UK Delivery
Temporary suspension of international deliveries

We are undertaking some required Brexit systems development and whilst we carry this out we regret we are currently unable to deliver internationally.

Any international orders already placed will be delivered. We apologise for any inconvenience this may cause you and intend to have our normal international service resumed shortly. Please check back for updates.

Gift By Text
Gift By Text

They receive a lovely image of your gift and can choose where and when they want to receive it (delivery cost pre-paid by you).

1 x Item per gift text. £3.95 delivery, which covers the gift recipient for UK Standard Delivery. . If your gift recipient chooses to upgrade their delivery to our Nominated & Next Day or Saturday Delivery services, £3.95 will be deducted from the gift recipients order. Find out more.

Additional Information

International Delivery Exceptions

Whilst most of our products can be sent overseas, occasionally there are a few exceptions whereby local customs restrictions are in place. Typically this will affect products containing alcohol or liquids. Also, some seasonal items that may contain small explosives are excluded from delivery outside of the UK (don’t panic, the small explosives are only included in our festive crackers!). If appropriate, we will make you aware of any international delivery restrictions when you proceed through the checkout.

Delivery Instructions

At the time of ordering you can also provide us with a contact telephone number and delivery instructions that may help our carrier once your order has been despatched. Typically, this could include leaving an order with a neighbor or perhaps in a safe place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes.

Also, any Delivery Instruction you give will not be read by our team prior to your order being despatched, and should only be intended to aid our carrier once they are in receipt of your order. Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).

Delivering to BFPO addresses

We will make every effort to deliver your order to any given BFPO address.

The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.

When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based.

Packing Your Order

Gift Box orders: Every gift box / hamper will be delivered in our protective, specially printed packaging to ensure it arrives in the best possible condition. Our gift boxes / hampers are made to order by our dedicated team, and may take slightly longer to prepare during our peak trading times. Whilst we will make every effort to despatch all gift boxes/hampers when requested, we cannot guarantee Next Day Delivery if ordered after 14:00, or if the quantity is over fifteen. For Corporate gift box/hamper enquiries please contact the corporate team on 03444 93 10 10.

We make every effort to ensure your order arrives in perfect condition. This may include the use of Ecoflo; a unique packing material designed to protect your goods whilst in transit. Afterwards, you can re-use, compost or recycle it in accordance with current environmental regulations.

Tracking Your Order

To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help.

Adverse Weather Conditions

We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.

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