Contact Us

Can't find the answer in our FAQs?

We always love to hear from our customers. However, at this time we are working through unprecedented volumes of customer contacts and our team are now working remotely. We do therefore ask that you visit our Covid-19 statement below and Frequently Asked Questions before contacting us. We are using this statement to give up to date information and we hope you can find your answer here. If you do need to Contact Us with an urgent enquiry, please note that our response time is currently 96 hours.

Please send your Hotel Chocolat enquiry using the form below...

Please send your Tasting Club enquiry using the form below...
Please send your Restaurant enquiry using the form below
Please send your Hotel enquiry using the form below.

Answers to Some FAQs

Telephone & Email

Hotel Chocolat

If you cant find the answer in our FAQ's for your Hotel Chocolat query, please contact us by email or phone.

TELEPHONE

  • Order Line

    03444 93 13 13

  • Corporate Order Line

    Temporarily closed

    03444 93 10 10

  • Customer Service

    03444 93 23 23

EMAIL

  • To email us please use the form on the contact us page.
  • Monday to Friday 9.30am to 6pm
  • Saturday 9am to 2pm
  • Sunday closed
 

OPENING TIMES

  • Mon

    8.30am – 8pm

  • Tues

    8.30am –  8pm

  • Wed

    8.30am – 8pm

  • Thurs

    8.30am – 8pm

  • Fri

    8.30am – 8pm

  • Sat

    8.30am – 5pm

  • Sun 

    9.00am – 5pm

  • Bank Holiday

    9.00am – 5pm

Our Clubs

If you cant find the answer in our FAQ's for your Tasting Club query, please contact us by email or phone.

TELEPHONE

  • Tasting Club

    03444 933 933

  • Customer Services

    03444 93 23 23

EMAIL

  • To email us please use the form above.
 

OPENING TIMES

  • Mon

    8.30am – 8pm

  • Tues

    8.30am – 8pm

  • Wed

    8.30am – 8pm

  • Thurs

    8.30am – 8pm

  • Fri

    8.30am – 8pm

  • Sat

    8.30am – 5pm

  • Sun

    9.00am – 5pm

  • Bank Holiday

    9.00am – 5pm

Restaurants

If you cant find the answer in our FAQ's for your Restaurant query, please contact us by email or phone.

TELEPHONE

  • Rabot 1745, London

    020 7378 8226

EMAIL

  • To email us please use the form above.

Hotels

If you cant find the answer in our FAQ's for your Hotel query, please contact us by email or phone

TELEPHONE

  • 758 459 7966 or 758 459 7969

ADDRESS

Boucan Hotel & Restaurant
Rabot Estate
PO Box 312
Soufriere
Saint Lucia
West Indies

Addresses

Head Office

ADDRESS

  • Mint House

  • Newark Close

  • Royston

  • SG8 5HL

  • United Kingdom

Manufacturing Centre

ADDRESS

  • Hadley Park

  • 3 Redwongs Way

  • Huntingdon

  • PE29 7HF

  • United Kingdom

Distribution Centre

ADDRESS

  • Alpha Park

  • Alpha Drive

  • St. Neots

  • PE19 8JJ

  • United Kingdom