Promotions Terms & Conditions

Hotel Chocolat


Hotel Chocolat Promotion Terms & Conditions




*All promotions and offers online and in store cannot be used in conjunction with any other offer unless otherwise stated. Promotions exclude gift cards, sale items, subscriptions and the Velvetiser.

*We will always make every effort to honour all promotions for the period in which they are advertised. However, we reserve the right to withdraw any promotion earlier than advertised, and without notice in the event that a product or service featured in the promotion is subject to unprecedented demand and becomes sold out




World Gin Day Competition

1. This competition will be promoted by Hotel Chocolat Limited referred to in these conditions as “HC.

2. HC’s decision or the decision of any person or persons nominated by HC is final and no correspondence shall be entered into regarding the selection of winning entries.

3. All entries for the competition must be received from 7 June 20121 and by midnight on 12 June 2021. Winners shall be announced via HC social media channels on or about 14 June 2021 and contacted by HC via email to obtain delivery details.

4. No purchase is necessary. To enter please complete the online form. A valid email address and telephone contact number required otherwise entries will be invalid.

5. Entries will only be accepted from UK residents.

6. The prizes are: a 1st prize of the entire 500ml HC alcohol collection ( 9x 500ml bottles); two runner-up 2nd prizes consisting of the 500ml HC gin collection (3x 500ml bottles). No cash or other alternative.

7. Winners agree to their identity being publicised and give all necessary consents for their personal data to be used by HC pursuant to the Data Protection Act 2018.

8. You must be 18 or over to enter.

9. HC shall further have no liability for delayed, corrupted or lost entries. Generally, HC excludes all liability, so far as is permitted by law, which may arise directly or indirectly in connection with this competition.

10. This competition is not open to HC’s employees, their families, any partner running this promotion or affiliated companies, their employees or their families.

11. HC reserves the right to cancel this competition at any stage or to change the prize for one of similar value should it be reasonably necessary to do so.

12. This competition and all matters connected with it are subject to English law and any dispute related or connected to the competition is subject to the exclusive jurisdiction of the English courts.

Ice Cream Vendor Competition

Prize: 1 complimentary case of 40% Milk Batons per vendor (225 Batons per case)

A total of 20 vendors will be selected at random.

Competition open from 18.5.21 to 20.5.21.

To enter simply tweet @HotelChocolat with a picture of you and ice cream shop, stall or van.

Winners will be contacted on 21.5.21 via DM on Twitter from our verified business account. We will ask you to provide details of your business to help us verify authenticity, these will include your business name, address and company number.

No prize or cash alternative. We reserve the right to substitute items for those of the same or greater value. Entrants must be aged 16 years and over, and a UK resident. Deliveries will be made to UK mainland addresses only.


Baton Library Competition

Prize: 1 prize to win all 15 of our Baton flavours.

Competition open from 18.5.21 to 20.5.21.

To enter simply tweet @HotelChocolat with your most inventive name for a soft-serve Ice Cream served with a Baton.

Winners will be contacted on 21.5.21 via DM on Twitter from our verified business account. We will ask you to provide details of your business to help us verify authenticity, these will include your business name, address and company number.

No prize or cash alternative. We reserve the right to substitute items for those of the same or greater value. Entrants must be aged 16 years and over. Deliveries to UK addresses only.

You will only be contacted by the official Hotel Chocolat Twitter account.



  1. By joining the Velvetiser Owners’ Club you are expressly agreeing and giving consent to being in our prize draw and agree to the terms of the prize draw.
  2. You must be over the age of 18 and living in the UK.
  3. By registering with us, you confirm that you are eligible to claim any prize you may win. We may require you to provide proof that you are eligible to enter the prize draw.
  4. One registration per UK Velvetiser purchase allowed. One registration equals one entry into the prize draw only.
  5. Those who joined the Velvetiser Owners’ Club in the 6 months prior to the prize draw months.
  6. There is no cash alternative for prizes and they cannot be exchanged for an alternative item. We reserve the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond Hotel Chocolat's control makes it necessary to do so.
  7. Winners will be chosen from a random draw of entries received in accordance with these Terms and Conditions.
  8. Hotel Chocolat cannot be liable for prizes arriving damaged or not arriving due to it being outside of our control. For example, item has been lost during delivery.
  9. Hotel Chocolat reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this prize draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of Hotel Chocolat in all matters under its control is final and binding and no correspondence will be entered into.
  10. If you unsubscribe from our marketing communications, you will no longer be in the prize draw.
  11. If you are a winner, we will contact you via the email you used to join the Velvetiser Owners’ Club. If you do not respond and claim your prize within 30 days of the email being sent, you will not be entitled to the prize after this.
  12. We cannot be held responsible for winners not receiving or seeing their emails. For example, due to emails bouncing or failing to send.
  13. Hotel Chocolat reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
  14. Unless otherwise stated, our prize draws are open to all except employees of Hotel Chocolat, their families, agents or any third party directly associated with administration of the prize draw.
  15. Prize draws will take place within the last two weeks of the prize draw months of June and December. Winners will be contacted via email within these two weeks.
  16. Winners of the prize draw’s name and county will be made available on request.
  17. Products available to win are subject to change. For example if a product is out of stock.


Home Barista Rewards

  1. A Home Barista reward with a value of £15 will be issued following the dispatch of every 10th qualifying subscription unit.
  2. Home Barista Rewards are valid for UK only subscribers.
  3. No cash alternative will be offered for rewards.
  4. A qualifying subscription unit is any one or a combination of the following: one single-serve drinking chocolate sachet box; 2 x 250g drinking chocolate pouches; 1 x 60 pod box of coffee refills; 4 x 225g coffee bean bags.
  5. Where a customer has more than one drinking chocolate and/or coffee subscriptions, all subscriptions orders will be counted towards the reward.
  6. If additional drinking chocolate and/or coffee products are added to a subscription order, these items will be included in count towards the reward. (Excluding 10pk coffee pods / single225g coffee bean bags / single 250g drinking chocolate pouches)
  7. Rewards will be issued via email within 7 days of the tenth qualifying unit order being dispatched.
  8. Rewards are valid for 30 days from the date of issue.
  9. Rewards are redeemable online at or in-app only.
  10. Reward cannot be redeemed in retail stores, through franchises, concessions or wholesale partners.
  11. The minimum purchase value of a transaction where a reward is to be redeemed is £15.01.
  12. Customers must include an additional payment method for the remaining amount of the transaction value.
  13. Rewards are not transferrable and cannot be used in conjunction with any other offer.
  14. Customers who cancel their subscription will forfeit any remaining unit counts towards their reward.
  15. Customers have a 14-day grace period following a subscription cancellation to re-subscribe and retain their current reward count.
  16. Hotel Chocolat reserve the right to change the value of rewards or to retract the of the reward scheme at any time.


St Lucia Trip

Trip to be taken within 1 year of receiving the prize. To be booked between 1st June and 30th October subject to hotel availability. Offer is available to you and one other guest only. Over 18’s only. Both guests must have a valid passport with at least 6 months remaining before expiry, and be eligible to travel outside of the UK. Winners are responsible for any Visa requirements if required. Hotel stay will include transfers to and from St Lucia airport, bed and breakfast for 5 nights only, and 1 Project Chocolat experience for the two guests. Additional food, drinks and experiences are excluded. Flights must be economy class and direct from the UK only. Connecting flights and transfers to and from the UK airport are not included. Winners are responsible for their own travel insurance.


Our Partners

Any offers promoted via our partners, such as affiliates or wholesale and others, are subjected to their specific terms & conditions, which are displayed alongside the offer they are currently promoting. In order to redeem the offer you will be submitting to the partner specific terms & conditions. Partner offers may not be applied to the purchase of Gift Cards, eGift Cards, gift experiences, event bookings or Tasting Club membership benefits unless it’s specified in otherwise in partner terms & conditions.





One Taste Offer – Hot Chocolat for £2

No purchase necessary. Valid on regular hot chocolat’s only. Please take your voucher with you to one of our cafe stores to redeem offer. No cash alternative.


One Taste Offer – Selector for £2

No purchase necessary. Please take your voucher with you to one of our stores to redeem offer. No cash alternative.


Ice Cream for £2

Offer cannot be used in conjunction with any other offer. Offer available on Ice Cream in a tub or cone. Please take your voucher with you to one of our stores serving Ice Cream to redeem the offer.


10% Bounceback

10% off on full priced items. Offer cannot be used in conjunction with any other offer.



No discount* or discount codes can be given, or applied to a purchase of Velvetiser. Applies to mail order and in-store purchases.

*Except for Tasting Club Subscribers with a valid Membership Card, entitled to 5% discount off the full price cost of a Velvetiser.


National Biscuit day - free biscuit offer

Offer is exclusive to VIP.ME members and subject to the VIP.ME general Rewards Terms and Conditions. Must scan a barcode (contained in our email to you and on VIP.ME APP rewards section) to redeem the offer. The offer is only available from Saturday 29th May 2021 until Monday 31st May 2021 but subject to earlier termination at any time at Hotel Chocolat’s absolute discretion. A minimum of 1 drink must be purchased to redeem the offer and is for a single biscuit of Hotel Chocolat’s choosing. Offer only available once per member for the duration of the offer period. Only available in UK and ROI cafe locations. Offer may be combined with any concurrent 20% Café discount for VIP.MEs but not for use in conjunction with any other offer or discount. Not available in outlet or franchise Stores. Subject to availability, while stocks last.


Additional VIP Terms and Conditions Applying to 20% off Café Drinks, Ice Creams and Lollies

1. Existing and new Members (even those that have joined the same day) of the VIP.ME Rewards Scheme (“Members”) shall be entitled to 20% off the marked price of all Café drinks, Ice cream, Sundaes and Ice Lollies (the “Price Reduction”) from all stores that sell these items.

2. This Price Reduction cannot be used in conjunction with other offers and is exclusively available to Members. The Reduction may be used only for one purchase transaction. The number of purchase transactions each day is not limited.

3. Members must have a valid VIP.ME card to obtain the Price Reduction.

4. The terms and conditions applying to the VIP.ME Rewards Scheme shall apply to these Additional VIP Terms and Conditions.

5. Hotel Chocolat reserves the right to change these Additional VIP Terms and Conditions at any time.

6. Subject to store availability.

7. Offer not available on retail drinks or alcohol.

8. Hotel Chocolat have the right to retract this offer at any time.


HC Velvetiser UGC Competition Terms and Conditions

1. General


1.1 Competition summary: 10 Velvetiser Classic 70% Hot Chocolate Tubs (the “prize”) will be offered to 10x unique social media participants (the “winners”). The prizes will be given to the 10x participants with the most aesthetically pleasing picture of their Velvetiser (or velvetised drink). In order to be considered for the competition, participants must post their image on their social media profile using the hashtag #VELVETISEROWNERS and tagging the main Hotel Chocolat social media account between April 9th 2021 and April 19th 2021


2. Competition mechanic


2.1 The user must take all the following steps below to qualify for entering the competition:


2.1.1: Take one aesthetic picture of their Velvetiser or Velvetised drink in the setting of their choice (user has the creative liberty to choose setting and placement). The picture must show the Velvetiser or the Velvetiser pod cup in order to qualify for the competition.


2.1.2: Participants must upload the image to one of the accepted platforms: Instagram or Facebook. The post can be in feed or in stories. Multiple posts can be taken - however this will not increase the participants’ chances of winning the competition. The most aesthetic creation will be chosen. 


2.1.3: Tag the main Hotel Chocolat social account on their post. The main handles are: @hotelchocolat (for Instagram), @HotelChocolat (for Facebook)


2.14: Use the hashtag #VELVETISEROWNERS in the post copy of the post or the story. Posts that do not contain the hashtag or the tagged account will not be considered for the competition 


2.2 The competition will be live between the following dates: April 9th 2021 and April 19th 2021
. The posts must be published exclusively between these dates in order for the user to qualify for the competition. Any posts before the start date or after the end date will not be considered for qualification. 


2.3 Hotel Chocolat will choose the top 10 most aesthetic and creative posts based on the quality of the image. The winning entries will be picked and contacted between May 1st 2021 and May 9th 2021, and announced on the Hotel Chocolat social media channels. Hotel Chocolat will contact the competition winner via the social media channel they entered to obtain contact details. A valid email address or telephone number is required for Hotel Chocolat to use as further contact to obtain delivery details. 


2.4 Entrants must be aged 18 years and over. 


3. The Prize


3.1 Each winner will receive 1x tub of Classic 70% Hot Chocolat. There will be 10 winners.


3.2. The tub is non-refundable and can not be exchanged for cash, discount vouchers or any other Hotel Chocolat products 


3.3 Prizes will be sent to UK addresses only. Overseas addresses will not be accepted.


3.4 In the event of the prize no longer being available due to stock limitations, Hotel Chocolat reserves the right to offer the prize winner a gift card or alternative product, to the same value as the promoted prize. 


3.5. Please check the product link for any allergen information