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Hotel Chocolat Promotion Terms & Conditions
We are doing our absolute best to get your deliveries into your home for the time you want them. We accept all orders from March 31st 2020 on the basis we will make best endeavours to meet the delivery within the timescale indicated in the checkout basket but cannot issue any refunds due to later delivery during the current circumstances. Once we are through this, we will reinstate our usual delivery promise.
*All promotions and offers online and in store cannot be used in conjunction with any other offer unless otherwise stated. Promotions exclude gift cards, sale items, subscriptions and the Velvetiser.
*We will always make every effort to honour all promotions for the period in which they are advertised. However, we reserve the right to withdraw any promotion earlier than advertised, and without notice in the event that a product or service featured in the promotion is subject to unprecedented demand and becomes sold out
- By joining the Velvetiser Owners’ Club you are expressly agreeing and giving consent to being in our prize draw and agree to the terms of the prize draw.
- You must be over the age of 18 and living in the UK.
- By registering with us, you confirm that you are eligible to claim any prize you may win. We may require you to provide proof that you are eligible to enter the prize draw.
- One registration per UK Velvetiser purchase allowed. One registration equals one entry into the prize draw only.
- Those who joined the Velvetiser Owners’ Club in the 6 months prior to the prize draw months.
- There is no cash alternative for prizes and they cannot be exchanged for an alternative item. We reserve the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond Hotel Chocolat's control makes it necessary to do so.
- Winners will be chosen from a random draw of entries received in accordance with these Terms and Conditions.
- Hotel Chocolat cannot be liable for prizes arriving damaged or not arriving due to it being outside of our control. For example, item has been lost during delivery.
- Hotel Chocolat reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this prize draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of Hotel Chocolat in all matters under its control is final and binding and no correspondence will be entered into.
- If you unsubscribe from our marketing communications, you will no longer be in the prize draw.
- If you are a winner, we will contact you via the email you used to join the Velvetiser Owners’ Club. If you do not respond and claim your prize within 30 days of the email being sent, you will not be entitled to the prize after this.
- We cannot be held responsible for winners not receiving or seeing their emails. For example, due to emails bouncing or failing to send.
- Hotel Chocolat reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
- Unless otherwise stated, our prize draws are open to all except employees of Hotel Chocolat, their families, agents or any third party directly associated with administration of the prize draw.
- Prize draws will take place within the last two weeks of the prize draw months of June and December. Winners will be contacted via email within these two weeks.
- Winners of the prize draw’s name and county will be made available on request.
- Products available to win are subject to change. For example if a product is out of stock.
St Lucia Trip
Trip to be taken within 1 year of receiving the prize. To be booked between 1st June and 30th October subject to hotel availability. Offer is available to you and one other guest only. Over 18’s only. Both guests must have a valid passport with at least 6 months remaining before expiry, and be eligible to travel outside of the UK. Winners are responsible for any Visa requirements if required. Hotel stay will include transfers to and from St Lucia airport, bed and breakfast for 5 nights only, and 1 Project Chocolat experience for the two guests. Additional food, drinks and experiences are excluded. Flights must be economy class and direct from the UK only. Connecting flights and transfers to and from the UK airport are not included. Winners are responsible for their own travel insurance.
Any offers promoted via our partners, such as affiliates or wholesale and others, are subjected to their specific terms & conditions, which are displayed alongside the offer they are currently promoting. In order to redeem the offer you will be submitting to the partner specific terms & conditions. Partner offers may not be applied to the purchase of Gift Cards, eGift Cards, gift experiences, event bookings or Tasting Club membership benefits unless it’s specified in otherwise in partner terms & conditions.
One Taste Offer – Hot Chocolat for £2
No purchase necessary. Valid on regular hot chocolat’s only. Please take your voucher with you to one of our cafe stores to redeem offer. No cash alternative.
One Taste Offer – Selector for £2
No purchase necessary. Please take your voucher with you to one of our stores to redeem offer. No cash alternative.
Ice Cream for £2
Offer cannot be used in conjunction with any other offer. Offer available on Ice Cream in a tub or cone. Please take your voucher with you to one of our stores serving Ice Cream to redeem the offer.
10% off on full priced items. Offer cannot be used in conjunction with any other offer.
No discount* or discount codes can be given, or applied to a purchase of Velvetiser. Applies to mail order and in-store purchases.
*Except for Tasting Club Subscribers with a valid Membership Card, entitled to 5% discount off the full price cost of a Velvetiser.
Additional VIP Terms and Conditions Applying to 10% off Café Drinks, Ice Creams and Lollies
1. Existing and new Members (even those that have joined the same day) of the VIP.ME Rewards Scheme (“Members”) shall be entitled to 10% off the marked price of all Café drinks, Ice cream, Sundaes and Ice Lollies (the “Price Reduction”) from all stores that sell these items.
2. This Price Reduction cannot be used in conjunction with other offers and is exclusively available to Members. The Reduction may be used only for one purchase transaction. The number of purchase transactions each day is not limited.
3. Members must have a valid VIP.ME card to obtain the Price Reduction.
4. The terms and conditions applying to the VIP.ME Rewards Scheme shall apply to these Additional VIP Terms and Conditions.
5. Hotel Chocolat reserves the right to change these Additional VIP Terms and Conditions at any time.
6. Subject to store availability.
7. Offer not available on retail drinks or alcohol.
8. Hotel Chocolat have the right to retract this offer at any time.