Subscription FAQs

1. How should I decide which subscription is right for me?

We want to deliver chocolate happiness in the format that you prefer:

The Inventing Room

  • For people who want to try new and exclusive recipes before anyone else – you won’t find any of these in our shops.
  • Your adventure will include a bit of everything from filled chocolates to biscuits, brownies and everything in between. Whatever our Inventing Room team are developing
  • You will be asked for feedback that will directly influence the decisions we make around what products end up on our shelves.

Monthly Curated Collection

  • You have a favourite flavour profile - Everything / Mellow / Dark / Tipsy but want to receive a variety of chocolate treats each month.
  • We do the hard work for you creating a different collection every month that will include a range of classic Hotel Chocolat favourites alongside some new and exciting products. All you have to do is sit back and wait for it to arrive.

Sleekster

  • Perfect if you want a beautiful box of filled chocolates delivered to your door on a regular basis.
  • Classic recipes in your favourite flavour genre; just select which Sleekster is right for you - Everything, Milk to Caramel, Serious Dark Fix, Patisserie, Fruity and Tipsy

2. When will I receive my first delivery

The first Monthly Curated Collections will be despatched from 9th September 2020. You can choose to receive future collections every 30 or 60 days with free standard delivery. The very first Inventing Room boxes will be ready to send out from the end of September so there is still time to get your seat at the table.

3. Can I gift a Monthly Curated Collection, Inventing Room or Sleekster subscription to friends and family?

You will first need to activate the Monthly Curated Collection/Inventing Room or Sleekster Subscription yourself. Once you have activated the subscription and set up payment details, visit the My Account area online where you can change the delivery details to that of your gift recipient. Please remember, it is still your subscription and only you can make any further changes to future deliveries and you will remain responsible for payment and scheduling.

4. The Monthly Curated Collection - Can I choose to receive or not receive certain kinds of chocolates due to dietary requirements/allergens/personal preference?

The Monthly Curated Collection includes 4 different genres to allow you to select your preferences. We are unable to specify or change individual products so cannot guarantee that it will include / exclude certain products

5. Inventing Room - Can I choose to receive or not receive certain kinds of chocolates due to dietary requirements/allergens/personal preference?

The Inventing Room is designed to showcase all new ideas and creations not currently on sale in our hotels. Within the monthly box we are unable to specifically include or exclude recipes or preferences. Ingredients and allergens information is included in each Inventing Room box.

6. Sleekster Subscription - Can I choose to receive or not receive certain kinds of chocolates due to dietary requirements/allergens/personal preference?

When you need to know exactly what you’ll receive, the Sleekster Subscription will work well for you. Full ingredients information is available online, so check beforehand which one suits your taste and dietary requirements and we’ll do the rest!

7. Monthly Curated Collection - Can I still score the chocolates?

You will be able to leave a review on our website for any of the products included in your monthly collection or against the collection itself. Our team actively monitor customer reviews and use them to shape our future offering.

8. Sleekster Subscription - Can I still score the chocolates?

Tried and tested, and firm favourites already, we know our customers love these box selections but be sure to leave us a review on our website to let us know what you think too.

9. Inventing Room - Can I still score the chocolates?

Your feedback on the Inventing Room products is vital. As an extended member of our development team we want to know what you think about the products you are trying. We will contact you soon after your box arrives each month and send you details of the survey we would like you to complete about each of the products included in your Inventing Room delivery. You can even take part in one of our virtual tasting events for Inventing Room customers and discuss the new products directly with the Hotel Chocolat team.

10. Will I still be able to reserve special selections?

Specials Club will no longer be available. New exclusive selections will become available for our subscriptions and we will be in touch when they are, watch this space.

11. Monthly Curated Collection - If I really enjoy a selection, can I buy another?

Yes – a Monthly Curated Collection can be bought online as a one-off purchase as well as a subscription. If you really enjoy one of the products featured in a collection, you will be able to purchase it individually either in-store and/or online.

12. Inventing Room - If I really enjoy a selection, can I buy another?

Not currently, however we may be able to make some of the recipes available to purchase exclusively for members, watch this space! Once any of the products featured in an Inventing Room are launched to market we will let Inventing Room subscribers know.

13. Can I pay after the selection arrives?

We want to make your subscription hassle free so payment will be taken at point of purchase for the initial order and at point of despatch for all subsequent orders.

14. Can I change how frequently I receive the selection?

Yes - as per standard subscription functionality. Visit your ‘My Account’ area to make changes.

15. How will I know a delivery is coming?

We will send you an email 5 days before your next order is due to despatch. This allows you time to make any changes you need in the My Account area. You can do this up until midnight on the day before your next delivery is due to despatch.

16. Monthly Curated Collection - Can my delivery come any sooner than my next despatch date?

Yes you can request your next order be sent sooner than planned within the ‘My Account’ area online

17. Inventing Room - Can my delivery come any sooner than my next despatch date?

The Inventing Room boxes are made to order and sent out to a limited number of members. To ensure that you can benefit from the exclusive events we are unable to change the dates that these are sent out.

18. Monthly Curated Collection - Can I change the date of my delivery?

Yes. Visit the My Account area online. Here you can see what items you have scheduled for subscription delivery. Select Change Date and just tell us what date works for you. That’s when we’ll despatch your next order, and you’ll need to allow 3-5 working days for delivery.

19. Can I skip an order?

For all of the subscriptions offers – excluding Inventing Room - you can make changes to the order timings through your My Account area.

20. How do I pause or take a break from my subscription?

For all of the subscriptions offers – excluding Inventing Room - you can make changes to the order timings through your My Account area.

21. How do I cancel my subscription?

For all of the subscriptions offers you can cancel through your My Account area.

22. When can I make changes to my subscription?

Visit My Account. You can make any changes up until midnight the day before your despatch date.

23. How do I change or update my payment card details?

Within the My Account area online, you can access your online wallet where you can either use an existing Saved card or Add a New Card.

24. Can you send my despatches on a Next Day delivery service?

You receive free delivery with your subscription. This is Standard UK Delivery, for which we ask that you allow 3-5 working days. If you need an order quickly, you can always shop for a one-off purchase. Delivery is to UK addresses only.

25. I’m starting a subscription, can I check out as a Guest?

Your subscription is an on-going commitment, so we do need to take and safely store your payment card details for your future deliveries. You cannot do this through Guest Checkout.

26. How do I pay for my Subscription?

We want to make this quick and easy for you, so will need to securely store a valid credit/debit card. We will take payment only when we despatch your order from this card. If your card expires, we will let you know and tell you how to update your details. You cannot pay for your subscription with a Gift Card.

27. Can I use a discount or offer code against my Subscription?

No, subscriptions are excluded from all other offers and discounts.

28. Can you send my subscription to an international address?

No.