Delivery Charges and Timings
|Delivery Location||Item Qty||Standard *||Nominated
& Next Day *
2 or more
|UK Click & Collect||Any||FREE
If the item you are ordering for Click & Collect is NOT available from store stock, we will send the item from our warehouse. This standard service is also free; however, your item won’t be available for immediate collection. Please see the Click & Collect table below for timings. Nominated & Next Day (1 item £4.95, 2 or more items £5.95) and Saturday (1 item £4.95, 2 or more items £5.95) services are also available in these circumstances.
2 or more
2 or more
|Rest of World||1
2 or more
* Standard, Nominated and Next Day Delivery - Please be aware that an extra day is required for our carrier to make deliveries to Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands. Saturday Delivery and Same Day Delivery are currently unavailable to these locations, sorry.
Chocolate and Warm Weather
We make every effort to get your order to you in perfect condition, storing all of our products in our temperature controlled warehouse until the very last minute.
Orders are then dispatched to our couriers during the cooler evening time, and our packaging has been developed to help retain the temperature of your chocolates until they arrive with you.
During spells of very hot weather we would ask that you select a Next or Nominated Day delivery service to help minimise the delivery time of your order.
As always, your order is covered by our 100% Happiness Guarantee and in the unlikely event that it doesn’t arrive in perfect condition, please just let us know.
Order by 18.00 UK time and we will deliver your order within 3 to 5 working days. You can also order items for delivery by a nominated date using the 'Standard to arrive by' service option in checkout.
Nominated Day and Next Day Delivery including Saturday Delivery
Order by 18.00 UK time, if you require Next Day Delivery or on the nominated date of your choosing, excluding Sundays and Bank Holidays. The option of Nominated Day AM delivery is also available and additional charges apply (1 item £6.95, 2 or more items £8.95).
Need a delivery today? Order by 15.00 and our same-day SHUTL courier service guarantees delivery of items within 90 minutes, or within a designated 1-hour time slot of your choice. Normal delivery costs will vary and are based on distance from one of our stores and the size of the parcel.
our same-day service is dependent upon stock being available within the local store, and the delivery address being within a 20 mile radius of the store fulfilling the order. If stock is unavailable, or a product ineligible, the same day delivery service option will not be displayed on the delivery options step of checkout.
Click & Collect - Available for collection within 2 hours! *
Take advantage of our FREE Click & Collect service at Hotel Chocolat UK stores.
* Items available and in stock in store can be collected within 2 hours of the order being placed. Items shipped from our warehouse will be delivered as shown in the table below and will incur a charge. Click & Collect orders to a station store will come from our warehouse and will not be available for immediate collection.
Click & Collect orders coming from our warehouse will be available from the following timings:
|Order before 18.00 UK time||Available for collection from midday|
Order by 18.00 UK time and we will deliver your order within 3 to 8 working days. At the present time we cannot guarantee a specific delivery date.
Rest of World
Order by 15.00 UK time and we will deliver your order within 5 to 8 working days. At the present time we cannot guarantee a specific delivery date.
International Delivery Exceptions
Whilst most of our products can be sent overseas, occasionally there are a few exceptions whereby local customs restrictions are in place. Typically this will affect products containing alcohol or liquids. Also, some seasonal items that may contain small explosives are excluded from delivery outside of the UK (don’t panic, the small explosives are only included in our festive crackers!). If appropriate, we will make you aware of any international delivery restrictions when you proceed through the checkout.
Tasting Club Delivery
Please allow 12 days for delivery from receipt of your order. All orders are subject to stock and availability.
At the time of ordering you can also provide us with a contact telephone number and delivery instructions that may help us with your delivery. Typically, this could include leaving an order with a neighbour or perhaps in a safe place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes.
Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).
Delivering to BFPO addresses
We will make every effort to deliver your order to any given BFPO address.
The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.
When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based.
Packing Your Order
Gift Box Orders: Every gift box / hamper will be delivered in our protective, specially printed packaging to ensure it arrives in the best possible condition. Our gift boxes / hampers are made to order by our dedicated team, and may take slightly longer to prepare during our peak trading times. Whilst we will make every effort to despatch all gift boxes / hampers when requested, we cannot guarantee Next Day Delivery if ordered after 14.00, or if the quantity is over fifteen. For Corporate gift box / hamper enquiries please contact the corporate team on 03444 93 10 10 10.
We make every effort to ensure your order arrives in perfect condition. This may include the use of Ecoflo; a unique packing material designed to protect your goods whilst in transit. Afterwards, you can re-use, compost or recycle it in accordance with current environmental regulations.
Tracking Your Order
To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help here.
Adverse Weather Conditions
We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.