Hurricane Guarantee

Hurricane Guarantee

Hotel Chocolat

 

The island of Saint Lucia is rarely affected by hurricanes, however, we have created a hurricane guarantee so you can book with confidence any time of year.

This unique Hurricane Guarantee covers cancellations made prior to arrival and if vacation time is cut short because of a hurricane.

As soon as a hurricane warning is in effect for Saint Lucia guests may cancel their vacation.

The resorts “Hurricane Guarantee” takes the worry out of booking so you can look forward to your vacation and enjoy every minute while you're here.

 

HURRICANE GUARANTEE TERMS & CONDITIONS

 

DEFINITIONS

 

"Guest" - Guest staying at Boucan by Hotel Chocolat; excludes guests under a group booking.

 

“Hurricane” - Storm being classified as a hurricane category force storm i.e:

 

• Category 1 (74-95mph winds)

• Category 2 (96 -110mph winds)

• Category 3 (111-130mph winds)

• Category 4 (131 -155mph winds)

• Category 5 (156mph and over winds)

 

* Does not include tropical storms (wind speeds less than 74mph)

 

TERMS

 

1. In the event that a Hurricane Warning is issued by the Saint Lucia Meteorological Service (MET) guest will be permitted to cancel their reservations without penalty. Deposits already received may be applied to any future bookings. Refunds will not be given but deposits can be used for a future date.

2. Group and wedding booking cancellations will be handled on an individual basis in accordance with the group/wedding contract.

3. In the event that the resort is not able to continue its operations due to damage incurred by a hurricane (as determined by the Saint Lucia Meteorological Service), the resort will invite the guest to return for a complimentary stay within one year from the reopening of the resort.

4. Restrictions: The replacement stay must be taken within one year from the reopening of the resort and will be in an equivalent room category to the one originally booked, and will be subject to certain blackout dates and availability. This offer is subject to change and may be withdrawn at any time without notice. Other expenses including, but not limited to, airfares, F&B, incidental room charges are not included or covered by this guarantee.

 

April, 2018