FAQ's

Does Hotel Chocolat offer gift cards for chocolate lovers?

Yes — We offer Hotel Chocolat Gift Cards which can be used in-store or online. These come in a stylish presentation with a ribbon-handled bag and allow the recipient to choose their own chocolate treats.

Can I schedule delivery for a specific date?

Yes — at checkout, you can choose a nominated delivery date (i.e. schedule delivery) for your order.

Does Hotel Chocolat offer gift-wrapping or festive packaging?

Yes — when placing an order you can add gift bags, ribbon, sleeves, or gift boxes to make your gift presentation festive.

How can I contact customer support over Christmas?

You can reach Hotel Chocolat customer support via: - Phone: 03444 93 23 23 (UK) — agents available Mon–Fri 08:30–19:00, Sat 08:30–17:00, Sun 09:00–17:00 - Live chat on the website (availability varies) - Online enquiry / contact form via “Contact Us / Help” pages. For corporate order queries, you can call the same number and select the appropriate option or use the corporate enquiry form.

What is Hotel Chocolat's approach to cocoa sourcing?

We source the majority of our cacao from Ghana, with a small percentage coming from Saint Lucia, where we have our own cacao farm. In both of these locations we have cacao farming programmes which actively encourage using gentle farming practices. Find out more on how gentle farming is positive for nature and farmers here