Shipping and Delivery Information

Shipping & Delivery Timings

Orders placed by 2:30PM Eastern Standard Time will ship the same day from our Massachusetts facility.

Last Order Dates for Pre-Christmas Delivery have now passed

Shipping Services
We partner with UPS to get your chocolates to their destination via the following service options:

Next Day Air Saver (delivered by 3:00PM Local Time)

2-Day Air

Ground (1-5 business days)

Dispatch Days
We want your chocolates to arrive in perfect condition. Therefore when a package requires insulated packaging, we only ship Monday – Wednesday (and Thursday for Next Day delivery) to avoid your package hanging around over the weekend. For all non-insulated services we ship Monday – Friday.

When Will Your Order Arrive?

Order Placed*	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
2-Day Air	Wed	Thurs	Fri	Mon	Tues	Wed	Wed
Next Day	Tues	Wed	Thurs	Fri	Mon	Tues	Tues
Insulated 2-Day Air	Wed	Thurs	Fri	Wed	Wed	Wed	Wed
Insulated Next Day	Tues	Wed	Thurs	Fri	Tues	Tues	Tues

* Order placed by 2:30PM Eastern Standard Time
**Ground service transit times are 1-5 days. Click here for estimated Ground transit times.

Shipping Rates & Calculations
We pass the UPS shipping rates directly to you without mark-up. The shipping charges are calculated based upon package weight and delivery destination (distance from our Boston facility).

Insulated Packaging Materials Charge: $7

Insulated Packaging
Avoid chocolate soup! If your chocolate’s destination is 70°F/21°C or warmer, your shipment needs insulated packaging. Arizona, Florida, Southern California, and parts of Texas are areas that require insulated packaging year-round. Find your destination’s forecasted high temperatures by clicking here. Simply enter city and state or zipcode at the top of the page.

We do reserve the right to upgrade orders to 2 Day Air with insulated packaging if we feel the product may be compromised due to weather and location. We will charge your credit card for the upgraded shipping and $7 for stay-cool materials, and email you to let you know that we did this on your behalf to avoid chocolate soup.

Shipping Coverage Area
We ship anywhere within continental United States, Alaska and Hawaii – except P.O. Boxes addresses. Please go to www.hotelchocolat.co.uk for shipments to non-US destinations worldwide.

Tools:

Tracking Your Order
You can track your order and obtain delivery details by logging in to view your order history here.

Zipcode Look-Up
Need to find or confirm your recipient’s zipcode? Click here

US Weather
Find your destination’s current and forecasted temperatures by clicking here. Simply enter city and state or zipcode at the top of the page.

UPS Ground Transit Times

Please note that the days in transit indicated are approximate and only include business days.