Delivery

UK Delivery
Delivery Option Cost Details
UK Standard Delivery 1 x Item = £3.95
2 or more items = £4.95
Free Standard Delivery over £60 		Order by 18:00 GMT and we'll deliver within 3–5 working days. You can also select a nominated date at checkout.

Please allow an extra day for Northern Ireland and remote areas (Highlands and Islands).
Next Day Delivery 1 x Item = £4.95
2 or more items = £5.95 		Order by 18:00 GMT for next working day delivery.

Unavailable for Northern Ireland and remote areas – allow an extra day.
UK Saturday Delivery 1 x Item = £4.95
2 or more items = £5.95 		Order by 18:00 GMT on Friday for Saturday delivery (excluding Bank Holiday Friday).

Please allow an extra day for Northern Ireland and remote areas.
Click & Collect – Store Stock FREE for orders over £20
£0.95 if under £20 		Collect items in stock within 2 hours. If not in stock locally, we’ll ship from our warehouse to your store, on standard delivery.

Sale items excluded from Click & Collect.
Whoosh! Instant Gifts by text
DELIVER A GIFT ONTO THEIR SMARTPHONE WITHIN MINUTES.

They receive a lovely image of your gift and can choose where and when they want to receive it (delivery cost pre-paid by you).

1 x Item per gift text. £3.95 delivery, which covers the gift recipient for UK Standard Delivery. . If your gift recipient chooses to upgrade their delivery to our Nominated & Next Day or Saturday Delivery services, £3.95 will be deducted from the gift recipients order. Find out more.

Additional Information

Delivery Instructions

At the time of ordering you can also provide us with a contact telephone number and delivery instructions that may help our carrier once your order has been despatched. Typically, this could include leaving an order with a neighbour or perhaps in a safe place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes.

Also, any Delivery Instruction you give will not be read by our team prior to your order being despatched, and should only be intended to aid our carrier once they are in receipt of your order. Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).

Delivering to BFPO addresses

We will make every effort to deliver your order to any given BFPO address.

The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.

When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based.

Packing Your Order

Gift Box orders: Every gift box / hamper will be delivered in our protective, specially printed packaging to ensure it arrives in the best possible condition. Our gift boxes / hampers are made to order by our dedicated team, and may take slightly longer to prepare during our peak trading times. Whilst we will make every effort to despatch all gift boxes/hampers when requested, we cannot guarantee Next Day Delivery if ordered after 14:00, or if the quantity is over fifteen.

We make every effort to ensure your order arrives in perfect condition. This may include the use of Ecoflo; a unique packing material designed to protect your goods whilst in transit. Afterwards, you can re-use, compost or recycle it in accordance with current environmental regulations.

Tracking Your Order

To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help.

Adverse Weather Conditions

We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.