How to clean and look after your Velvetiser

Discover our top tips for keeping the ALL–NEW Velvetiser® clean and sparkling after every single use

Whether you’re a seasoned Velvetiser connoisseur or just about to dive into your first mug of barista-grade bliss, one thing’s for sure: keeping your new Velvetiser clean should be as effortless as making the perfect drinking chocolate. And guess what? It absolutely can be. From the built-in vortex-effect that blends your chocolate and milk in a unique folding motion powered by the patented InnerPod ridges, to our custom-designed whisk, each part of our Velvetiser has been carefully crafted to bring you the perfect cup, so it matters when it comes to keeping it clean.

Let’s be honest: cleaning kitchen gadgets doesn’t usually spark joy. But with our brand-new, state-of-the-art Velvetiser, we promise it’s quick, simple, and almost as satisfying as that first silky sip. With just a few easy steps, your drinking chocolate haven will be spotless in no time.

Why cleaning your ALL-NEW Velvetiser® matters

Imagine: you’ve just finished velvetising the most divine mug of hot or cold drinking chocolate. It’s smooth, rich and decadent. But what if the jug hadn’t been cleaned properly from the last use? A little leftover milk, perhaps some chocolate was stuck to the whisk – suddenly, that perfect cup isn’t quite so perfect anymore.

Whether you’ve velvetised a refreshingly cold drinking chocolate or a warming hot chocolate, cleaning your Velvetiser not only keeps the delicious flavours spot on, but it also protects your machine from build-up, which can damage the whisk or clog the mechanism. A sparkling clean Velvetiser means better performance and perfect drinks.

Plus, when it only takes a minute or two to clean our new Velvetiser, there’s really no reason not to do it.

So, how do you clean your Velvetiser?

We’ve all been there – craving something delicious but dreading the clean-up. Luckily, with the ALL-NEW Velvetiser®, there’s no need for sticky pans or endless scrubbing. Just pure, chocolatey indulgence… and of course, minimal mess.

Our ingenious at-home drinking chocolate system works its magic in minutes, making the perfect hot and cold drinking chocolate in a matter of minutes. Using our finely crafted Hot Chocolate Sachets, there are no extras needed, and because it’s so simple to use, we’ve made sure it’s equally as easy to clean. Wondering how to clean your Velvetiser? Follow our Velvetiser instructions to learn how:

• Step 1: Fill your Velvetiser with water up to the mixture line and add a drop of washing-up liquid.
• Step 2: Pop the lid back on, turn the dial to the right and press the button to start the cleaning cycle.
• Step 3: Let the Velvetiser run while it cleans itself thoroughly.
• Step 4: Once finished, remove the removable whisk and give it a quick rinse.
• Step 5: Rinse the jug, leave to dry, and you’re ready to start velvetising again.

Top tip: If you can resist sipping for just one extra minute, give your Velvetiser a quick clean before diving in. It’ll stop the mixture from drying on and keep everything sparkling with next to no effort.

Can the whisk go into the dishwasher?

As tempting as it may be, the Velvetiser is strictly hand-wash only. With our custom-designed, easily removable whisk, cleaning is effortless.

Because the Velvetiser jug and power base are powered by electricity, they need to be kept away from excess water, including the trusty dishwasher. We also recommend only washing the whisk by hand.

Luckily, the ALL-NEW Velvetiser® is sufficiently self-cleaning. For a deep clean, done the old-fashioned way, remove the whisk, cleaning gently with a small brush to ensure no cacao or milk residue is left. Make sure to check behind the black plastic disk, as milk can sometimes remain there. Clean the jug gently with a cloth and soapy liquid, rinse and leave to dry. 

Thanks to its food-safe, non-stick coating (completely free of PFOA), cleaning the jug is a total breeze. No scrubbing, no fuss.

How often should you clean your Velvetiser?

The golden rule? Give it a clean after every use. It might sound like a lot, but trust us – it makes a world of difference.

Not only does it keep your drinking chocolate tasting divine, but it also keeps your ALL-NEW Velvetiser® in tip-top shape for many mugs to come. Leftover cacao or milk can affect the whisk’s performance, as well as affect the taste and texture, and we want every cup to be as perfectly velvetised as the last.

Can you use hot chocolate powder in a Velvetiser?

We get it – it’s tempting. But the Velvetiser is made to work in perfect harmony with our luxurious chocolate flakes. Traditional powders just don’t mix the same way. In fact, they can affect the performance of your Velvetisers.

Stick with our finely crafted chocolate flakes for:

• Texture: Our flakes melt into that uneatable, silky-smooth texture without any clumps or graininess
• Taste: Our hot chocolate sachets are made only with real chocolate flakes that deliver a deeper, richer flavour than standard powders
• Performance: Powders can clog the whisk, as well as interrupt the flow of your Velvetiser, impacting its ability to stir and whip effectively.

The Velvetiser is finely tuned to work with specific flake sizes and melting points, so it’s best to avoid using other chocolates.

Find Your Perfect Match

Part of the joy of the Velvetiser is discovering your dream hot chocolate. Whether you’re a fan of deep, dark flavours or creamy, comforting classics, there are flakes to suit every taste.

• Classic 70% Dark – Rich, smooth, and perfectly balanced.
• Milky 50% Chocolate – Mellow and a popular favourite, delicious cold and hot.
• Salted Caramel – a luxurious blend of sweetness and depth.
• Orange Supermilk – A bold citrus twist on a smooth, lighter chocolate.
• Dark with Mint – Cool, refreshing, and beautifully indulgent.
• Caffe Latte – Coffee meets cacao for the ultimate pick-me-up.

With so many indulgent flavours to explore, it’s worth keeping your new Velvetiser clean and ready for your next mouth-watering hot or cold drinking chocolate adventure.

The Velvetiser: Your Ticket to Chocolate Heaven

Velvet-smooth, barista-grade hot and cold chocolate made in our ALL-NEW Velvetiser®, all at the touch of a button. The Velvetiser transforms your kitchen into a cosy escape, no measuring or stirring required. While it works its magic, why not pair your drink with a few of our Dunking Biscuits – baked to perfection to soak up every last drop of that velvety-smooth chocolate goodness and dipped in delicious chocolate, they’re the most delicious addition to your cup of indulgence.

Velvetiser Cleaning Made Simple

In summary, here’s a quick takeaway of the key points for keeping your ALL-NEW Velvetiser® clean, happy, and drinking chocolate ready:

• Clean your Velvetiser after every use for optimal performance and taste
• Keep it out of the dishwasher and stick to hand-washing only
• Use Velvetiser-approved chocolate flakes only – with so many decadent flavours to choose from, we have a tasty blend for every palate
• Enjoy velvety-smooth drinks with little hassle.

Keeping your Velvetiser in top condition doesn’t take much effort, and it pays off with every single mouth-watering sip. So, go ahead. Make your drinking chocolate ritual a little more magical, knowing your machine is clean, fresh and ready for your next moment of indulgence. Enjoy barista-grade drinks in the comfort of your own home with the ALL-NEW Velvetiser®.