Adverse Weather Conditions

Will my chocolate melt in hot weather?

Can delivery times change during a heatwave?

What should I do when my parcel arrives in warm weather?

What if I'm sending a chocolate gift during summer?

What are my delivery options in the UK?

Do you offer next day or nominated day delivery?

How do I redeem a voucher online?

Can I amend my order after it has been placed?

Where is my order?

Can I add gift bags or wrap to my order?

What are the delivery options for the UK?

What are the delivery options for send products overseas?

Are there any delivery restrictions I should be aware of?

Can I send your products to a British Forces Post Office (BFPO) address?

Do you offer specific-day delivery?

How do I send my order directly to the recipient?

If I’m ordering for multiple recipients based at the same address, can I combine the orders to save on delivery costs?

Can I send to multiple addresses in one order?

Can I order online and collect from my local store?

How soon can I collect my Click & Collect order?

Do I need to bring ID to collect my Click & Collect order?

Can somebody collect my Click & Collect order on my behalf?

Which payment methods do you accept?

How do I add a voucher to my order?

Are there Corporate discounts available for large orders?

I've activated my Velvetiser warranty. How do I now redeem my free box of Dunking Biscuits online?

How do I change my password?

Can I save products for later?

Can I see my order history?

Where can I manage my email / catalogue communication preferences?

How do I review products?

Where can I manage my addresses?

Where can I manage my payment cards?

I placed an order but didn't receive an order confirmation email – was my order successful?

Where can I see my order history?

How to find your order number?

Can I amend my order after I’ve placed it?

How can I check my order status and track my order?

Why won’t the website let me register?

Why can’t I log in?

What if I’ve forgotten my password?

What if I’ve forgotten my email address?

Why does your website keep asking me to log in?

How do I change the details of my online account?

How can I include delivery instructions with my order?

Do you deliver to BFPO addresses?

How will my order be packed, and what gifting options do you offer?

How can I track my order?

I still can’t find what I’m looking for.

Ice Cream of the Gods – Non-Participating Stores