What is a Velvetiser®?

How is using the Velvetiser different to making instant hot chocolate or milkshakes?

How does a Velvetiser work?

How do you make hot and cold drinking chocolate with the Velvetiser?

What sort of milk can I use?

How long does it take?

Can I grate my own chocolate into the Velvetiser?

Where do I get drinking chocolate and mocha lattes from?

Can you make coffee in a Velvetiser?

Can I clean my Podcup™ and Podglass™ in the dishwasher?

My hot drinking chocolate or mocha latte isn’t hot enough for me.

How do I clean the Velvetiser and its parts?

How do I return it?

There’s dark smudges/residue on the inside of my Velvetiser.

There’s dark smudges/residue on the whisk

My Velvetiser won’t switch on/switches off after a few seconds.

The whisk is not spinning or is noisy when spinning.

My Velvetiser is displaying a yellow warning light.

There’s a problem with my Velvetiser.

There’s wear on the handle of my Velvetiser.

How big is the Velvetiser?

Where can I use the Velvetiser?

What is the Velvetiser’s wattage and voltage?

How long does the Velvetiser’s guarantee last?

Product faults:

What your guarantee doesn't cover:

Important information: