How is using this machine different to making instant hot chocolate, coffee, or milkshakes?

How do you make a barista-grade drink with a machine like this?

What sorts of milk can I use?

How long does it take?

Can I grate my own chocolate into The Velvetiser?

Where do I get the Hot Chocolate and Lattes from?

Can I use other cup sizes?

Can I make chilled drinking chocolate or lattes with the Velvetiser?

Can I make coffee with the Velvetiser?

Can I use my Velvetiser to create frothy milk for my coffee?

Can I use my Pod Cups in the dishwasher?

My hot chocolate/latte isn’t hot enough for me

How do I use this hot chocolate machine – plug it in or put it on the stove?

How do I clean it – is it dishwasher safe?

How do I return it?

Got a technical issue?

Velvetiser - Dark smudges on whisk

My Velvetiser won’t switch on/switches off after a few seconds.

The whisk is not spinning or is noisy when spinning

Lid not fitting?

What happens if I have lost/a damaged component?

How much sugar in each serving?

How many calories are there per serving?

Can I use a standard milk frother machine with your single-serve hot chocolate or lattes?

How big is the Velvetiser?

Where can I use my Velvetiser?

What are the wattage and voltage?

How long is the guarantee?