We always want your items to arrive in perfect condition, which is why we take enormous care in the design of our packaging and devote so much attention to the delivery of your order.

UK Delivery Charges and Timings

Standard Delivery

Order by 18.00 UK time and we will deliver your order within 3 to 5 working days.

* Due to geographical location and carrier restrictions please allow an extra day for standard deliveries to Channel Islands, Northern Ireland and remote parts of the UK such as Highlands & Islands.

** Nominated & Next Day Delivery and Saturday Delivery are currently unavailable to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.

Nominated Day and Next Day Delivery including Saturday Delivery

Order by 18.00 UK time and we will deliver your order the following day or on the nominated date of your choosing, excluding Sundays and Bank Holidays. You can also request AM delivery.

Channel Islands, Northern Ireland and remote parts of the UK

Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands - Saturday and Next Working Day Delivery is currently unavailable, please also allow an extra day for standard delivery.

Delivery Instructions

At the time of ordering you can also provide us with delivery instructions that may help us with your delivery. Typically, this could include leaving an order with a neighbour or perhaps in a safe place if you are not home. We will pass your delivery instructions on to our carrier to aid delivery – who will then leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you.

Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).

Click & Collect

For your convenience, you can now take advantage of our FREE Click & Collect service at any UK Hotel Chocolat store. Nominated Day, Next Working Day and Saturday Delivery options are also available for Click & Collect at additional cost. Please see costs above.

Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands - Saturday and Next Working Day Delivery is currently unavailable, please also allow an extra day for standard delivery.

Click & Collect FREE Service Timings

International Delivery Charges and Timings

Europe

Order by 18.00 UK time and we will deliver your order within 3 to 8 working days. At the present time we cannot guarantee a specific delivery date.

Rest of World

Order by 18.00 UK time and we will deliver your order within 5 to 8 working days. At the present time we cannot guarantee a specific delivery date.

International Delivery Exceptions

Whilst most of our products can be sent overseas, occasionally there are a few exceptions whereby local customs restrictions are in place. Typically this will affect products containing alcohol or liquids. Also, some seasonal items that may contain small explosives are excluded from delivery outside of the UK (don’t panic, the small explosives are only included in our festive table crackers!).

Additional Information

Delivering to BFPO addresses

We will make every effort to deliver your order to any given BFPO address.

The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.

When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based.

Packing Your Order

We make every effort to ensure your order arrives in perfect condition. This may include the use of Ecoflo; a unique packing material designed to protect your goods whilst in transit. Afterwards, you can re-use, compost or recycle it in accordance with current environmental regulations.

Tracking Your Order

To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help here.

Adverse Weather Conditions

We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.