Step–By–Step Order Guide

1. Please select your service & Gifts

Standard Products
• Choose from the entire range
• From single gifts to volume direct marketing, there’s no minimum order!
• Bulk delivery to you or direct to your recipients
• Smart packaging complete with personalised message card

The Concierge Service
• Choose from the entire range
• Packaged in ultra smart Hotel Chocolat livery and delivered in a stylish presentation bag
• Your message printed on premium grade stationery with matching envelope
• Your corporate material delivered in the envelope, the presentation bag or both

The Bespoke Service
• Personalised design and bespoke, attention-grabbing packaging
• Choose from a wide range
• Bulk delivery to you or direct to your recipient
• Free Call Off Service meaning you always get the freshest chocolates

2. Choose your delivery method

Bulk delivery

If you’d like your gifts all sent to the same address, then we can arrange it, using a reliable and trackable service. Ideal if you’d like to personally deliver the gifts yourself.

Individual addressees

You can provide us with your list of recipients in a number of ways:
• Via our website (maximum of 20 addressees)
• Email it to
• Send it on CD, disk or hard copy to Hotel Chocolat Ltd, Mint House, Royston, England SG8 5HL.

Excel spreadsheet via email is the most efficient method. If you’d like to email other formats please call first on +44 (0) 3444 93 10 10

3. Place your order or contact the sales team

Concierge & Bespoke Services

By phone or email: Call our dedicated sales team on +44 (0) 8444 93 10 10 or email so we can discuss the details of your order, your design requirements and send out your free sample.

Design service and artwork: Our team of experienced designers can meet your exact needs with branded packaging and eye-catching designs, emailing colour proofs to you for approval. If you’d like to supply us with your own artwork or logo, please email it in an eps Illustrator file or jpeg format to:

Hotel Chocolat Standard Products 

By Phone: Call our dedicated sales team on +44 (0) 3444 93 10 10 8.30am to 5.30pm (GMT) Monday to Friday

Online: You can order here 24-hours a day

By email:

By fax: +44 (0)1763 257795

In store: Visit any one of our nationwide stores.

High spend discounts from £300

Total inc. VAT Discount
£300 - £2,499 5%
£2,500 - £4,999 7.5%
£5,000 - £9,999 10%
£10,000 - £14,999 12.5%
£15,000 & over 15%

Discount includes total cost of products including concierge option and VAT, but excluding delivery. Discount available to any business, organisation or individual.