Security & Privacy Policy


Security and Privacy

This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Hotel Chocolat is committed to ensuring that your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

1. The information we collect and how we use it

When you order or enquire about our products we need to know your name, address, email address, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their delivery address. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and sub-contractors may contact you by mail, email or telephone to ask you for your feedback and comments on our products and services.

We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please click here. You can also unsubscribe from our contact list at any time by replying to a marketing email with the word "unsubscribe" in the subject line, by emailing or by calling us on (+44) 3444 93 23 23.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please login to your account and change your preferences by clicking here. We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please login to your account and change your preferences by clicking here.

2. Our use of cookies and other information gathering technologies

A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognise you when you visit our website again and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit

Some of these cookies are essential for you to use

To order products on our website you will need to have cookies enabled. If you don't want to enable cookies you can still enjoy browsing our website for that gorgeous gift or self-indulgent treat, you'll just have to visit one of our stores in order to purchase.

Three types of cookies may be used during your visit to

  • Hotel Chocolat session cookies that are deleted after each visit
  • Hotel Chocolat persistent cookies are not deleted after each visit
  • Third party cookies that are used by our partners, for example, to help us measure the visitors

3. How we protect your information

Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. To address these issues, the Hotel Chocolat website uses a Digital Certificate from Comodo. Our secure server software uses the digital certificate to encrypt your credit card number. The encryption process takes the characters you enter and converts them into bits of code which are then securely transmitted over the internet. We also keep your information confidential. The internal procedures of Hotel Chocolat cover the storage, access and disclosure of your information.

4. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details

If any of the information that you have provided to us changes, for example if you change your email address or name, please login to your account by clicking here. If you wish to cancel your registration, please send an email by clicking here, or by sending a letter to Hotel Chocolat Ltd, Mint House, Royston, Hertfordshire, SG8 5HL, England.

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

7. How to contact Hotel Chocolat

We welcome your views about our website and our Security and Privacy Privacy Policy. If you would like to contact us with any queries or comments please send an email by clicking here.