We strive to deliver inspirational service every time and never take our guests for granted. In the event that we fail to meet with your expectations or you feel that we have let you down, please let us know.
All of your purchases are covered by our No Excuses Guarantee so if you're not 100% happy with our products or we miss an important delivery date, we guarantee that we'll immediately put it right for you – refunding or replacing as appropriate. In addition, we guarantee to make good any mistakes with honesty and a positive solution that works for you. We never want you to lose faith in Hotel Chocolat and will always go the extra mile so you know how important your custom is to us. All members of our Customer Service team are trained and empowered to help, whatever the circumstance and whatever method by which you choose to contact us – so you can always be sure of a prompt, helpful and friendly reply that we hope will both strengthen our relationship with you and help you to retain confidence in us.
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Our trusted advisors are sat patiently behind a screen, waiting to hear from you right now (no need to worry, we feed them chocolate every couple of hours), so don’t be shy.Start chat