Clear information about how long it will take to get there and how much extra it will cost.
Quick answers to the most frequently asked questions about our website and our products/service.
If you are moving or have a new email address you can change these quickly online at My Account.
We are in business to make you happy and we succeed or fail by how well we do this. If you are not 100% happy with our products, we guarantee that we will immediately put it right for you - refunding or replacing as appropriate.
To contact Hotel Chocolat please follow the link above. Please also consider our frequently asked questions.
Click on the links to see lists of our suitable products: Vegetarians, Vegans, and Gluten-free.
Nutritional Information - some of our store products are too small for nutritional information labels. We have therefore published this information on our website.
Diabetic chocolates?
These are a complete sham, and we have never offered these, and do not plan to do so. We support the policy of the American Diabetes Association in condemning them. Read explanation.
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